Royal Planet Casino
We offer slots, table games, and live casino experiences. Explore our games and account options before you start.
Claim your welcome bonusCasino games
We offer slots, table games, and live casino experiences.
Slots
Wild Fishing
Fire and Steel
Zeus Thunder Tower
Caishen's Arrival
Lava Gold
Sin City Nights
Jackpot Shanty
Live casino
Live European Roulette
Live Baccarat
Live Caribbean Poker
Live Dragon Tiger
ProvidersBetsoftSaucifyFreshDeck
Welcome bonus and promotions
First-deposit welcome bonus
We match your first deposit with a 400% welcome bonus. A bonus of at least 200% claimed with any deposit has a max cashout of 10x the deposit amount.
Wagering and bonus funds
Our free and deposit bonus money cannot be withdrawn. We remove it from winnings at cashout and do not reissue it to your account. Our bonuses carry a wagering requirement unless we specify otherwise beforehand. You must complete it before requesting withdrawal or risk denial.
You are responsible for the wagering requirement, restricted games and other conditions of each bonus you request or receive from us. Each promotion is valid only for the period specified in that offer or our communication. If you do not want a bonus, ask our support team by email, telephone or live chat to remove it before you play with it. After any wager, you must continue until the balance is zero or its wagering requirement is complete.
Cashback rules
Our ordinary cashback promotions require 1X wagering in full before withdrawal and cap withdrawals at 10X the cashback amount. This includes cashback awarded as gifts, comps or free chips. Cashback principal cannot be withdrawn.
Cashback from a Tournament prize, Raffle prize or Special Promotion carries 1X wagering and a 2X cashback cashout cap. We may deduct cashback of either kind from a pending withdrawal. Bonuses of at least 200% and cashback insurance of at least 75% count as Special Promotions. If you have a pending withdrawal or a balance over 100 $/€/£, you cannot receive tournament prizes, raffle cash, ongoing promotional cashback or other Promotions Team special promotions. Separately, we classify bonuses of at least 200% and cashback bonuses of at least 100% as Special Bonuses.
Free bonuses and free chips
Our free bonuses include comps, free chips, converted Comp Points and other non-deposit bonuses. They have different wagering requirements and a cashout cap of 50 Credits in $, €, £ or AUD, or 500 ZAR. We clear excess balance. Only one withdrawal of free-bonus winnings is allowed during your gaming lifetime unless our casino manager specifically approves otherwise. Our free chips have a wagering requirement of 20X to 60X unless otherwise specified.
For a player who has not deposited, the initial eligibility window covers the first three free bonuses during the first 30 days after registration. After three such bonuses or that registration window, free-bonus funds are non-cashable and deducted from the balance or withdrawal. This window does not remove the other withdrawal conditions in this section. If you have not added funds for 30 days or more, we consider you a free bonus player. You are then ineligible to withdraw winnings from free bonuses or cash we grant, as that permission is reserved for active players.
To withdraw a free-chip win, a player who has never deposited must first make a successful minimum deposit of 15.00 in $, €, £ or AUD, or 150 ZAR. That deposit cannot be withdrawn. If you have deposited before, you must have deposited within the last 30 days. In both cases the deposit cannot be added to a pending withdrawal and is deducted if it is.
Do not mix free-play and real-play balances. If you deposit on top of a free-chip balance, the playable balance held before depositing remains free play, subject to those rules and your responsibility. Once wagering is met, we may adjust your balance to the maximum withdrawal amount allowed and clear excess funds. If you are ineligible to withdraw, we may instead clear your winnings and balance.
Offer eligibility
We may refuse or withhold a bonus or winnings if a payment service or processor cancels, returns or denies a deposit. At our discretion, we may withhold depositing or withdrawing credits or bonuses and amend or withdraw the program with or without prior notice. The offer excludes employees, partners, suppliers and parties with a business or professional relationship with us.
Deposits and withdrawals
Deposits
Methods and amounts.
Our deposit options include Visa and MasterCard credit and debit cards, web wallets, vouchers, Cashlib and Bitcoin. Suitable methods depend on your country of residence, and we accept only options available in the cashier. Our minimum deposit is 5 or 10 EUR, or its equivalent in another available currency, depending on the method. The method-dependent maximum ranges from 200 EUR to 1,000 EUR.
Processing and payment ownership.
We take a 3% processing fee on all deposits. We also reserve the right to charge 3% - 6.5% for processing credit-card deposits. Deposited funds and winnings are held for gaming wagers and service fees or charges. Use a payment method registered in the same first name and last name as your casino account. If security checks find a violation, we may void winnings and refund the original deposit. A name mismatch found at withdrawal cancels withdrawal requests and closes your account without exception.
Checks and transaction reversals.
We may refund transactions based on risk assessments, returning the deposit and removing its equivalent credit from your account. We may require identity-verification documents before deposits or withdrawals or to validate an account for fraud prevention. You must promptly provide information we reasonably request for applicable anti-money-laundering compliance.
Cryptocurrency and e-wallet records.
For a cryptocurrency deposit, ensure the coin or token arrives and is confirmed on the blockchain at the designated wallet address. We treat a deposit subsequently voided or reversed as fraudulent activity, and previous, ongoing and future withdrawal requests are deemed void. If you deposit or withdraw using an e-wallet such as MoneyBookers, Neteller or EcoCard, we may request copies of other transactions showing that wallet in use.
Payment responsibilities.
You are responsible for fees, taxes, transfer fees and other financial consequences of using our services. You must pay sums due without attempting to re-attribute, deny, revoke, dispute, charge back, block, hold or cancel them. We may modify your balance to recover sums owed to us.
Withdrawals
Verification documents.
To approve a pending withdrawal, we require verification once. We need front-and-back ID or passport, a recent utility bill matching your account name and address, front-and-back copies of cards used to deposit with only the first four and last four numbers visible, and a signed Card Authorization Form. If you used an alternative payment method such as Neteller or Skrill, we need only your ID or passport and the utility bill. We recommend sending clear digital pictures of verification documents to our support email with your name and username.
Document deadline and approval.
Send us the required withdrawal-verification documents and information within 30 days of requesting withdrawal or we cancel the request. Approval depends on all stated conditions and verification of every required document. You may submit a withdrawal request at any time, but approval may take up to 18 working days from successful completion of authorisation. Processing also requires Fraud department authorisation. After our Finance department reviews and approves your verification documents, we add your name to the next available payment cycle.
Processing and fees.
Withdrawal processing varies by wire transfer or BTC and may take up to 18 business days. Crypto may be faster but must follow a crypto deposit. We generally do not charge fees on withdrawals, but payment-provider charges may apply. For Wire, Neteller, Direct-to-Card and other withdrawal methods, our processor determines location-dependent transfer fees of 10-40 $/€/£, which you bear. A fee may also cover bank-wire or check payments.
Withdrawal limits.
Our minimum withdrawal is 50 €/$/£/AUD or 500 ZAR. Unless otherwise stated, cashable winnings have no upper limit, but we cap withdrawals at 10,000 credits per month and 1,500 credits per request. The request cap is equivalent to 1500 USD. We pay amounts above the monthly threshold in instalments. Progressive jackpots are exempt from that monthly threshold, but not the per-request cap. Funds exceeding a request remain in your account until you make another request after approval. You may cancel a request while it is in progress.
Play-session and wagering conditions.
For deposits of 249 or less in US dollars, euros, pounds or Australian dollars, we cap withdrawal at 10X that deposit for the specific play session, with other currencies pegged to USD. We correct an approved withdrawal to that cap and clear excess non-withdrawable funds. Deposit bonuses used in that session cannot be withdrawn and may be deducted from its pending withdrawal. Every deposit must be wagered at least 1X its amount before withdrawal can be approved. Promotional deposits follow their specific promotion terms and wagering requirement.
Balances and requests.
You can use our cashier methods to request withdrawal without cashing out after every session. Before a request is processed, you can reverse it through the reversible request shown in the cashier when depositing and return those credits to play. Funds remaining in your account at closure, including pending withdrawals, cannot be withdrawn. If 120 days or more pass without a login, or you make no bet or wager for that period, we are entitled to your balance and it is forfeited. We examine a later withdrawal request case by case while retaining the right to apply the 4 month rule.
Your account
Registration and access
Connect to the internet and Register online with us for free or real-money play. Keep the player account number and password you receive for later access. You cannot play with us until we have received and approved the necessary documents. Use the forgotten-password link on our login screen to have a new password emailed to you.
Account integrity
Our rules prohibit multiple accounts per player, household, device, same IP address or affiliated sister casino under the same management. Accounts are non-transferable and only the registered person may use one. Breaches can lead to termination, confiscation of winnings and balances, and denial of services or promotions. Keep your account number and password confidential. Third-party involvement breaches our agreement, and you bear losses caused by failing to protect those credentials. We disclaim liability for account use by anyone other than the registered player.
Responsible gambling
Deposit limits
We can set your chosen deposit limit following a written request to our support team. We recommend daily, weekly and monthly limits based on how often and how long you play and what you decide in advance is acceptable to lose.
Breaks and self-exclusion
Contact our support team at any time to request a break for a maximum of six weeks. During the break, we limit access to your account and new accounts you attempt to open. You can request self-exclusion from us, and we block your account shortly after the request is received.
Account closure and messages
You can ask our support team to close your account completely. Our account terms also place responsibility on you to close or freeze it in the casino software and remove associated software from your computer or mobile devices. You can request removal from our email list in writing.
Frequently asked questions
What welcome bonus do you offer?
We match your first deposit with a 400% welcome bonus. A bonus of at least 200% has a max cashout of 10x the deposit amount.
Can bonus money be withdrawn?
Our bonus money cannot be withdrawn. We remove it from winnings at cashout. Our bonuses carry a wagering requirement unless we specify otherwise.
What is the minimum deposit?
Our minimum deposit is 5 or 10 EUR, or its equivalent in another available currency, depending on the method.
Is there a fee on deposits?
We take a 3% processing fee on all deposits.
How long do withdrawals take?
Our withdrawal processing varies by wire transfer or BTC and may take up to 18 business days.
What are the withdrawal limits?
Our minimum withdrawal is 50 €/$/£/AUD or 500 ZAR. We cap withdrawals at 10,000 credits per month and 1,500 credits per request.
Which documents do you need to approve a withdrawal?
We require one-time verification: front-and-back ID or passport, a recent utility bill matching your account name and address, front-and-back copies of cards used to deposit with only the first four and last four numbers visible, and a signed Card Authorization Form. For alternative payment methods such as Neteller or Skrill, we need only your ID or passport and utility bill. Send us the documents within 30 days of requesting withdrawal.
How do I reset my password?
Use the forgotten-password link on our login screen to have a new password emailed to you.
Can I take a break from playing?
Contact our support team to request a break for up to six weeks. We also offer deposit limits on written request, self-exclusion and full account closure.
Contact our team
We provide 24/7 support to casino players. Contact our support team by phone, chat or email at [email protected]. For financial issues, contact our finance team. We may change our services at any time, including temporary unavailability of customer support, technical support or other services.
Log in to your account
Operator and eligibility
Licensing
We operate under the licensing jurisdiction of the Government of Curacao.
Who can play
You must meet the minimum age to gamble in your jurisdiction and ensure you have the local legal right to play with us. Our services are for residents where they may legally be offered. We disclaim responsibility for your legal right to play or legal infringements.
Governing law
Our agreement is governed by the laws of Curacao.